Author: Long Heating and Air

Top Tips for Surviving Summer

It’s hot out there! We are in the midst of summer. By now you’ve cooled off in the pool, enjoyed some ice cream, maybe even stood in front of the open freezer door…anyone? There are lots of ways to keep cool in the heat, but did you know there are some small things you can do every day to help keep your home cooler this summer?

  • First, if you have ceiling fans, keep them running. These help to keep the air in your home circulating and your unit running more efficiently. If you don’t have at least two ceiling fans in your home, consider installing a couple to help with the comfort level in your home.
  • If you have not yet installed a smart thermostat, it is proven to provide more efficiency to your home. This allows you to set certain temperatures for different times of day and the thermostat turns these on and off without you having to remember to do so. We are currently offering a special on Lyric Wi-Fi smart thermostats for only $175! Just mention our website when you call the office at 864-213-9899.
  • It’s easy to overlook your air filters. It’s kind of like out of sight out of mind sometimes. But, when you don’t change your air filters monthly you are allowing allergens to build up in your home and reducing your air quality. An easy way to do this is to set a reminder on your phone to change your air filter on the 1st of each month.

Finally, people are often asking us to share our top tips for troubleshooting. Here are a few of the most commonly asked questions we receive. And, remember, for all of these needs and more, we here for you 24/7. Call us anytime at 864-213-9899:

My unit is not cooling/heating, what should I check first?

Check the circuit breaker. Often, a simple tripped breaker may be the answer. Turn back on to reset and wait about 30 minutes to see if cool/warm air is flowing.

I think my system is frozen, what do I do now?

Check for ice on or around your unit. If icing has occurred, turn off the unit to allow it to defrost. This may take 4-6 hours.

My utility bill is higher than normal this month, any idea why?

Due to extreme temperatures outside, your unit may run more to keep your home at the comfort level you have set on your thermostat. New, large appliances may also cause a spike in your bill. First, consider these things and check with your utility company about possible rate increases.

We are here for you. Call us anytime at 864-213-9899 with questions or service needs. We are happy to serve you!


An Interview with Our Owner, Andy Long

Andy, it is finally Spring! Tell us, why is it important to consider having our Spring Maintenance completed now?

There are many reasons to do this. First, it’s going to save you money in the long run by preventing breakdowns, reducing your energy bill and extending the life of your system. Second, it’s going to greatly improve your air quality. There are so many allergens like dander, dust mites, pollen and mold that cloud our air quality. A visit by our technicians can help insure these things are taken care of before you are using your system more frequently in the summer.

How much does this cost and what does this service include?

Right now, we are running a special for this service. For one system, it’s only $99 and for two systems it’s only $149. This is a savings of 25% and covers you for six months. This includes a lot of benefits like priority service scheduling, 15% off any needed repairs, a 1-year labor warranty on all repairs and an 18-point inspection.

Approximately how long will it take out of my day to have this done?

This really depends on what is discovered during the inspection, but our technicians are thorough and efficient.

Will someone from the office call me ahead of time to let me know they are on their way?

Yes, absolutely. We know your time is valuable and want to respect that. We will give you a phone call 30 minutes before arrival.

I see you offer an exclusive membership in the Long Comfort Club, formerly known as the Maintenance Club. Can you tell me more about what this includes and why it would be beneficial to me?

This is a great value to our customers. This helps to insure you are continually on our radar for preventative maintenance and you are considered top priority for repairs and other maintenance. With this exclusive membership, you’ll also receive 20% off repairs, two years labor warranty on all repairs, two 18-point inspections annually, drain cleaning and free refrigerant up to 1 pound. You also receive our reduced diagnostic fee of $69 24 hours a day. This is only $216 for the year for one system.

This is such great information! If I want to schedule my Spring Cooling Maintenance or become a member of the Long Comfort Club, what do I need to do?

Just call our office 864-213-9899 or visit our club page here on the website.


Say hello to our new website!

We are excited to share our new website with you. You can check back here regularly where we will post various topics of interest about heating and air conditioning, or community opportunities and partnerships of interest.

In the mean time, check out the new features of our website including chatting live with an experienced customer relations specialist,  our rotating specials page where we post new discounts or products, and information about joining the Long Comfort Club where we offer elite services to our club members.

We look forward to hearing what you think about the new site and any ideas you have for how we can best serve you and our community in 2019.

© All Rights Reserved.